27 January, 2023

OTR’s solution to unhappy customers: Get rid of the angry man button

Having grown annoyed at the constant stream of customers pushing the ‘angry’ button upon exit, OTR has moved to eliminate any opportunity for customers to feel angry about their trip to the servo.

Adelaide’s petrol-pumping overlords, the Peregrine Corporation implemented the ‘Happy or Not’ system of gauging customer sentiment after a stream of complaints regarding everything from the quality of latte art to the ludicrously meagre specials on Gatorade.

Certainly our initial response from customers has been very positive, with one hundred percent ‘happy’ responses in store since the change

‘We wanted to do something to address our customers’ unhappiness’, says OTR Head of Customer Experience and Exploitation Jafar Tyrell. ‘We wanted to change these results by addressing them at the root. We didn’t want just a quick fix, we wanted a long-term solution’.

‘So we mobilised teams to stand at a dozen or so stores and ask customers why they pressed the angry man when they left. The results really surprised us. For example, we had been under the impression that our customers loved waiting longer to pay for petrol while the sole attendant struggled to make a coffee or process lottery ticket winnings. Apparently not. Weird, right?’

‘We think we’ve found a solution that makes my end of quarter reports far better looking when I present them, while also making our customers happier. Certainly our initial response from customers has been very positive, with one hundred percent ‘happy’ responses in store since the change. I think the proof is in the pudding, which incidentally is on special just in time for Christmas at just forty dollars for three Balfours Christmas puddings’.

Related Posts

“Yeah that counts as a bath” says dad who has clearly given up for the year

22 December, 2019

22 December, 2019

In what was initially meant to just be letting the kids “dip their feet in” the water play area of...

Lucy Cornes confronts Martin Scorsese for stealing that Goodfellas tracking shot from her

10 February, 2020

10 February, 2020

Founder of digital marketing agency She Digital and self-described ‘Spiritual Being’ Lucy Cornes has taken to social media to accuse...

Adelaide Rams fan very disappointed

14 February, 2022

14 February, 2022

After seeing a constant stream of betting company advertisements stating that the Rams would be playing a big game this...

Now here’s something we don’t mind Victoria stealing from SA

6 November, 2019

6 November, 2019

News has broken on several less reputable news-sites that failed Mayo candidate and novelty cheque aficionado Georgina Downer will be...

Person who calls The Grove “The Grove” clearly not from around here

28 July, 2022

28 July, 2022

A shopper in Adelaide’s north-eastern suburbs has turned a few heads this morning after referring to Golden Grove’s fourth best...

Shocked South Road business owners have property acquired after only 53 years notice

8 July, 2021

8 July, 2021

TY INNANE A number of businesses told they’ll be acquired for the north-south corridor project expressed dismay and disbelief today....

Vista local resigned to the fact it’s just easier to say they’re from Tea Tree Gully

29 October, 2018

29 October, 2018

‘Vista? Do you mean Para Vista?’ is the age old question that Britney Nicholls has heard time and time again...

Power fan with ‘Est. 1870’ tattoo tells Crows fan to ‘stop living in past’

5 April, 2019

5 April, 2019

Albert Tonne is one of those ‘passionate’ Port Power fans, he attends most Power home games (unless it’s a little cloudy or...

SHOCK: We found a North Adelaide resident with nothing to complain about

5 August, 2022

5 August, 2022

Despite living North Adelaide for many years, Jeff Cotstreet has never phoned in a noise complaint, contacted his local member,...

Hinkley, Pyke given 3-year contract extensions to teach them a lesson

23 July, 2019

23 July, 2019

In light of two equally inconsistent seasons, both South Australian AFL clubs have found themselves scratching their heads at what...

Instead of going to The Show, kids simply empty mum’s wallet into bin

30 August, 2019

30 August, 2019

Katalina Glispers has countless fond memories of the Royal Adelaide Show as a child. From losing her two front teeth...

8 Common Phrases Only Adelaide People Will Understand

7 August, 2021

7 August, 2021

These are SUCH Adelaide phrases.

170kg Clapham man favourite for Bay Sheffield after being handed 105m handicap

28 December, 2018

28 December, 2018

Cuddly giant Kade Gypsum has steamed ahead as the bookies’ favourite for the iconic Bay Sheffield foot race after being...

Number One! Number One! SA leads the nation in this one key statistic

16 August, 2019

16 August, 2019

There aren’t too many measures in which South Australia ranks first amongst Australian states. Mainland states that is. We remain...

Decade old Puratap filter probably fine

22 April, 2020

22 April, 2020

When Darren* and Amelia* (names changed to maintain anonymity) purchased their St. Clair property in 2010, little did they know...

Comments

Leave a Reply

%d bloggers like this: